If you’ve bought a custom product we’ll need impressions of your ears, impressions are a 3D moulding of your ear canal.

Pro-Earz.com are able to help you with this process as they have a network of Impression takers around the UK & Internationally. Just go to our buying guide, enter your postcode & you will get a list of all the impression takers within 25miles of your location.

Just remember – if your have ordered one of our ACS custom products you will get an e-voucher sent to you by email – print this off and take this with you to the appointment and the impression taker will handle the rest.

Also, we are able to do this in person at our Kernow Ear Care Clinic, based in Newquay, Cornwall, just click on this link and you will be able to book an appointment online.

After Your Appointment

Your impression taker will send your ear impressions, together with your voucher, to us and we’ll take it from there. We’ll let you know by e-mail that we’ve received your impressions, and we’ll contact you again by e-mail to let you know when your completed order has been despatched.

We scan your ear impressions and an electronic copy will remain good to use for four years, so if you want anything else from our custom product range you can order directly with us – no need for another set of ear impressions!